Describe the actual areas
Count rooms and note stairs, rugs, and furniture. Approximate dimensions are more useful than a room count alone.
Share stain history
Explain spills, pet incidents, and products already applied. Avoid adding a new spot treatment immediately before an assessment.
Check the furniture scope
Agree in advance who moves furniture and which items stay in place. Do not assume heavy or fragile furniture moving is included.
Plan access and drying
Discuss parking, entry, water access where needed, and ventilation. Keep children and pets clear of active work and follow the provider’s drying guidance.
Set expectations
A responsible provider explains limitations. Cleaning cannot guarantee reversal of permanent discoloration or damaged fibers.
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